Terms used by Managed IT Service Company

 Managed IT services allow businesses to hire third-party services for their IT operations that specialize in handling these duties. The third-party services provider is known as a managed IT service company. These companies are responsible for businesses’ IT systems, as agreed upon Service Level Agreement (SLA). Providers may offer round-the-clock monitoring, issue-resolving, and reporting.

 

According to the SLA, a managed IT service company charge fee for the delivery of services over a set period of time. SLA defines the services to offer as quality of service, and measurements for performance check.

 

Cloud computing allows managed IT services to bind the average break/fix IT through the adoption of infrastructure, software, and platform as a service. These facilities have allowed managed IT services to scale at a rate larger and faster than break/fixing through an in-house IT department.

 

Different terms in managed IT service:

l Backup and disaster recovery

A combination of backup and disaster recovery services ensures that your company will keep working in case of any serious incident or disaster after a short period of data recovery.

n Break/Fix

It is an older style of managed IT services. When a company needs updating, they call the IT service provider and stop their working until the service provider resolves that issue. 

n Fully managed IT services

Managed IT services with network operation center, monitors the systems, identify problems, and solve them with the level of expertise.

l Help desk

The help desk is a managed IT service that provides information and support to end-users.

n Information technology (IT)

It is a business solution for storing, creating, transmitting, and using data through computer devices, telecommunications, and networks.

l Infrastructure as a service

A virtualized hardware over cloud computing services such as network connections, server space, and IP addresses with which customers can create their platforms.

n Internet of things

A network of objects with sensors and software to transfer data over the internet.

n In-house

The process in which a company hires its own people for IT service to perform IT operations.

n IT channel

It is an industry that provides services and products to end-users by partnering with hardware and software vendors. 

n Labor arbitrage

A process of decreasing end costs by training employees and utilizing abundant labor forces. 

n Managed IT services

Third-party services to do IT tasks and processes.

n Managed services provider (MSP)

A professional managed IT Service Company that offers managed IT services.

l Mobile device management (MDM)

MDM is a security platform that monitors the mobile devices of employees for security purposes.

l Platform as a service

It is a virtualized platform in a cloud computing environment that allows end-users to develop and manage internet applications.

l Remote monitoring and management

An installed software in end-users’ devices to monitor and manage those devices.

l Software as a service

Software as a service is a distribution model that utilizes a subscription basis to access the software.

n Value-added reseller

A seller that adds features and services to a product and resells it as a new solution or product.